In a perfect world, client needs drive client experience. Once those needs are met, your clients become your firm’s greatest asset – advocates who support and promote your services.
For many firms, this is easier said than done. But it can be achieved through a successful client feedback process that helps understand their needs and priorities.
In this webinar, we explore:
Our guest speakers are Nat Slavin, Founder and Partner of Wicker Park Group, an expert in transforming the voice of the client into strategic planning, and Kelly Mack, Senior Business Development Manager at US law firm McGlinchey Stafford.
Please fill out the form to view the recording.
“Clients always ask us what digital platform we’re using to make our team more efficient. Litera Transact is always brought up as a prime example, and we have the time savings and happy customers to prove it.”
-Martin Gunnheim, Associate, Arntzen de Besche