In a perfect world, client needs drive client experience. Once those needs are met, your clients become your firm’s greatest asset – advocates who support and promote your services.
For many firms, this is easier said than done. But it can be achieved through a successful client feedback process that helps understand their needs and priorities.
In this webinar, we explore:
- Best practices in client feedback and the resulting benefits for the firm and the client.
- The different roles and responsibilities within the client feedback process.
- Pros and cons of various client feedback models.
- Real-world examples of how client feedback helps build strategic plans from Kelly Mack of McGlinchey Stafford.
Our guest speakers are Nat Slavin, Founder and Partner of Wicker Park Group, an expert in transforming the voice of the client into strategic planning, and Kelly Mack, Senior Business Development Manager at US law firm McGlinchey Stafford.
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